Payment and Delivery

When will I receive my order?

We'll start processing your order as soon as you complete the checkout process.

How can I track my order?

You'll receive a confirmation email, and once we dispatch your parcel, you'll receive another email with tracking details. We'll even let you know which courier will be delivering your parcel (depending on which delivery method you selected). So you can feel confident we are in touch every step of the way. Use the tracking number in your dispatch email to see how your order is travelling, and to find your expected delivery date. 

What happens if I placed my order and want to change my address?

Want your item delivered to somewhere other than your billing address? That's simple - follow the prompts at the checkout! Please ensure this is done during checkout before you complete the purchase.

Once your order is complete, it won't be possible to change the delivery address. That's why we recommend having an account with us - you can conveniently specify multiple delivery addresses.

What happens to my parcel if I'm not home?

The courier will leave a card to notify that delivery was attempted. Please follow the instructions on the card to arrange a more suitable time for delivery. Depending on the service, they may attempt delivery the next day. It's always best to contact them to be sure. In some instances, the courier may leave your parcel with a neighbout but will notify you if doing so. 

What happens if my package is damaged or missing?

if your package is damaged or missing, contact us on contact@glueand.com so we can help you out. 

Ordering out of the UK

If you are a buyer outside of the United Kingdom you may be subject to import duties and taxes, which are issued once the package reaches your country. Any additional charges for customs clearance must be covered by you as we have no control over these charges. Customs policies vary from country to country, so you should contact your local customs office for further information.